Privacidade e Termos

Respeitamos sua privacidade e tratamos seus dados pessoais com a máxima confidencialidade. Suas informações serão usadas apenas para fornecer nossos serviços de IPTV e não serão compartilhadas com terceiros.

Privacy Policy

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1. Information We Collect

We collect information that you provide directly to us, including:

  • Name and contact information
  • Account credentials
  • Payment information
  • Viewing preferences and history
  • Device information and IP address

2. How We Use Your Information

We use the collected information for:

  • Providing and maintaining our IPTV services
  • Processing your payments
  • Improving our services
  • Communicating with you about updates and offers
  • Ensuring compliance with legal obligations

3. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

4. Cookies and Tracking

We use cookies and similar tracking technologies to enhance your browsing experience and analyze usage patterns.

5. Third-Party Services

We may share your information with trusted third-party service providers who assist us in operating our website and services.

6. Your Rights

You have the right to:

  • Access your personal data
  • Correct inaccurate data
  • Request deletion of your data
  • Object to data processing
  • Data portability

7. Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: hevaprime@support-tv.com

Address: Your Company Address

Terms & Conditions

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1. Service Overview

Our IPTV service provides access to a variety of live TV channels, video-on-demand (VOD), movies, series, and sports content. The service is delivered via the internet to compatible devices such as Smart TVs, Android, iOS devices, Firestick, and PCs.

2. Subscription and Payment

Our IPTV service provides streaming content subject to:

  • Subscription Plans: We offer subscription plans based on 1 month, 3 months, 6 months, and 1 year.
  • Payment: payments must be made in full before service activation. Payment methods include PayPal, and other accepted online payment systems.
  • Pricing: All prices are non-refundable after the service has been activated, except as outlined under our 7-Day Money-Back Guarantee.
  • Service maintenance and updates

3. User Responsibilities

Users must:

  • Maintain account security
  • Provide accurate information
  • Comply with copyright laws
  • Not share or redistribute content

4. Service Availability

We strive to provide uninterrupted service. However, we do not guarantee 100% uptime and are not liable for any interruptions or outages due to third-party services, internet connectivity issues, or technical difficulties.

5. Account Responsibility

  • Account Details: You are responsible for maintaining the confidentiality of your account information (username, password, etc.).
  • Use of Service: You agree to use our IPTV service only for lawful purposes and not to distribute, share, or resell our service to others without our explicit permission.

Refund Policy

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1. Cancellations

ou can cancel your subscription at any time. However, cancellation does not entitle you to a refund for the remaining period, except if within the 7-day money-back guarantee.

  • No Partial Refunds: We do not offer partial refunds for unused time or subscription plans.

2. 7-Day Money-Back Guarantee

We offer a 7-day money-back guarantee to ensure your satisfaction. If you're not completely satisfied with our IPTV service, you can request a full refund within 7 days from the date of your initial purchase.

  • Eligibility: The refund request must be made within 7 days of the initial subscription date.
  • Refund Process: To request a refund, please contact our customer support team at [Support Email/Phone] with your order details.
  • Refund Method: Refunds will be issued to the original payment method used during the purchase.

3. Refund Process

To request a refund:

  • Contact customer support within eligible period
  • Provide account and payment details
  • Explain reason for refund request
  • Allow 5-10 business days for processing

4. Contact Us

For refund inquiries:

Email: hevaprime@support-tv.com

Phone: Your support phone number